Privacy Policy

Last updated: 16 July 2026

1. Who We Are

Grays Taxis 24/7 is the data controller for personal data collected through our booking service. We are based at Worthing Close Grays Essex RM17.

2. What Data We Collect

• Contact details: name, phone number, email address.
• Journey details: pick-up and drop-off addresses, date and time, number of passengers.
• Payment information: payment confirmation records (we do not store full card details).
• Communication records: messages and notes related to your bookings.

3. How We Use Your Data

• To take and manage your bookings.
• To contact you about your journey (confirmation, driver details, updates).
• To process payment and issue receipts.
• To improve our service and handle complaints.
• To comply with our legal and regulatory obligations as a licensed operator.

4. Legal Basis

We process your data on the basis of contractual necessity (to fulfil your booking), legitimate interests (service improvement, safety), and legal obligation (licensing requirements).

5. Data Sharing

We do not sell your personal data. We may share it with:

• Our drivers, solely to complete your booked journey.
• Our technology and payment service providers who process data on our behalf under data processing agreements.
• Regulatory authorities if required by law.

6. Data Retention

We retain booking records for up to 6 years to comply with financial and licensing obligations. After this period, personal data is securely deleted.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict processing.
• Data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses only essential cookies required to operate the booking form. We do not use tracking or advertising cookies without your consent.

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

10. Changes to This Policy

We may update this policy periodically. The current version is always available on our website.